Delivery

DOVE PRESS LIMITED, company number 10714682. Registered office: 19–20 Bourne Court, Southend Road, Woodford Green, Essex, IG8 8HD, United Kingdom. Business correspondence and returns: 22 Elm Park Avenue, London, N15 6AT, United Kingdom.

Who We Are

Dove Press Ltd supplies publications, community materials, typesetting, design and print services. Our business address is 22 Elm Park Avenue, London, N15 6AT, United Kingdom. For an order or delivery enquiry, email design@dovepresspublishing.com and include your order or quotation reference.

Delivery Areas and Charges

We offer UK-wide delivery. Unless another delivery offer is made or a different charge is agreed, our courier delivery rates are listed below. Delivery options, the total charge and the currency will be shown before you place an online order or included in the quotation you accept.

UK Courier Delivery Rates per Consignment

• Under 1kg: £8.75
• 1–15kg: £12.75
• Over 15kg up to 20kg: £19.85
• Over 20kg up to 25kg: £32.75
• Over 25kg: individually quoted at the time of ordering.

All rates are in pounds sterling (GBP). Dove Press Ltd is not registered for VAT, so no VAT is charged or added to these prices.

Delivery charges are per consignment, not per individual parcel. For consignments over 25kg, we will advise the charge and confirm it with you before accepting the order.

International delivery is quoted separately per consignment for the specific route and destination. We will explain before acceptance whether import duties, taxes and handling charges are included or payable separately by you. We will not add an undisclosed delivery charge after accepting an order without your agreement.

Production, Dispatch and Arrival

We will tell you the expected dispatch date and expected arrival date before accepting your order. For bespoke work, the quotation will explain any dependencies, such as receiving your content and approval of the final proof. Tell us before ordering if delivery by a particular date is essential, so that we can confirm whether we can accept that requirement.

Delays and Missing Deliveries

If we cannot meet the agreed schedule, we will contact you promptly with the available revised dates and cancellation/refund options. We will ask for your express agreement to a revised date rather than assume agreement from silence. If we cannot fulfil an order, or applicable law requires cancellation and a refund, we will refund the affected unfulfilled order without applying a change-of-mind exclusion or cancellation fee.

For consumer orders using delivery arranged by us, we take responsibility for loss or damage until the goods reach you or your nominated recipient. If there is a delivery problem, please contact us; we will deal with our carrier. We do not require you to recover the money from the carrier first.